Accessibility Issue Reporting:
User Feedback Channel

Provide a structured system for users to report accessibility challenges

Address accessibility barriers efficiently with Clym's comprehensive issue reporting solution. Our approach enables users to submit detailed accessibility challenges, while providing your team with structured tools to track, respond to, and resolve these issues.

Start free trial

Accessibility Issue Reporting Hero image

Understanding accessibility feedback

Navigate the importance of user-reported accessibility challenges

User-centered improvement

Accessibility feedback from actual users provides invaluable insights into real-world barriers not always identified by automated testing.

Regulatory significance

Many accessibility frameworks emphasize the importance of feedback mechanisms for ongoing improvement.

Documentation value

Maintaining records of identified issues and resolution efforts demonstrates commitment to continuous accessibility enhancement.

Response challenges

Organizations often struggle with efficiently collecting, categorizing, and addressing accessibility feedback.

Structured issue management

From user feedback to documented resolution

Key capabilities

Our solution provides end-to-end management of accessibility issues with streamlined user submission and comprehensive tracking.

Offer website visitors an intuitive, accessible form for submitting detailed accessibility challenges.

Collect consistent information about issues, including page location, challenge description, and impact details.

Maintain appropriate communication with users who report issues throughout the resolution process.

Generate comprehensive records of all reported issues, assessment decisions, and remediation actions.

Implementation approach

Our accessibility issue reporting solution creates a structured workflow that facilitates the consistent handling of all feedback:

Users submit accessibility challenges through forms designed to be accessible to all visitors.

Teams review submissions to validate, categorize, and prioritize reported barriers.

Document all remediation actions and decisions within a structured workflow.

Provide appropriate status updates to users who have reported issues.

Maintain comprehensive records for accessibility governance and improvement planning.

This systematic approach supports both continuous improvement and complete documentation of your accessibility efforts.

Flexible configuration

Customize your accessibility issue reporting implementation to align with your accessibility practices and organizational structure.

Configure the issue reporting framework to match your accessibility program:

Accessibility issue categories and required information fields
Alternative reporting channels and related accessibility policies
Automated response email templates for consistent communication

Implement appropriate team permissions for issue management:

Granular access permissions based on report status and category
Compartmentalized visibility settings for different team members

Business benefits

Implementing Clym's accessibility issue reporting solution delivers tangible advantages beyond basic compliance:

Identify and address real-world accessibility barriers experienced by actual users.

Demonstrate commitment to accessibility through structured feedback mechanisms.

Show users that their accessibility challenges are taken seriously and addressed systematically.

Proactively address potential accessibility issues before they lead to complaints or legal challenges.

Use actual user feedback to inform which accessibility improvements will have the greatest impact.

Getting started

Implementing comprehensive issue reporting is straightforward with our streamlined approach:

Configure

Define your reporting parameters, issue categories, and communication preferences.

01

Activate

Enable the accessibility issue reporting form in your Governance Portal and widget.

02

Monitor

Track submission volume, resolution status, and accessibility improvements through the Control Center.

03

Navigate 150+ Global Regulations
With Confidence

From GDPR to CCPA, ADA to WCAG, our comprehensive coverage supports compliance wherever your users are located.

Explore our regulation guides

Join thousands of businesses protecting their users and supporting regulatory requirements. Start by assessing your website compliance with data privacy and accessibility regulations across the globe.

Accessibility Issue Reporting:
User Feedback Channel

Understanding accessibility feedback